Frequently Asked Questions


Can I add Time to our sessions?

When you book a session, clients are offered to schedule an additional 15 mins to be added. This perfect for those who would like to ask more questions or even just talk more about security. Additional time can not be booked during or after a session is booked.

Do you work with AI Security ?

AI is increasingly scaling and becoming an apart of our daily lives. Best security practices when it comes to protecting your self from AI threats, fake generated content and even phishing scams through the use of AI will be offered in 2027.

What happens if I book a session and have to cancel?

To protect time and scheduling to protect time and scheduling fairness:

24-Hour Cancellation/Reschedule Window

Clients may cancel or reschedule up to 24 hours before the session to receive a full refund or avoid fees.

No Refunds

If you miss your appointment without attending or communicating, no refund will be issued.

No Refunds for Late Cancellations

Cancellations or reschedule requests made after the 24-hour window are not eligible for a refund.

Late Arrival Policy

If a client is late, the session will still end at the scheduled time. Additional time requires additional payment.

Liabilities & Risk we should know about ?

Outspace provides educational, guidance-based digital security support, including but not limited to password strengthening, MFA setup guidance, breach review, safe shopping practices, and identity protection setup assistance.
The Client voluntarily participates in these services.

SCREEN-SHARING RISKS

The Client acknowledges that:

  • They may choose to share their screen during sessions.

  • They are solely responsible for hiding, masking, or avoiding any display of sensitive information, including passwords, financial details, personal documents, or private messages.

  • They may stop screen-sharing at any time.

Outspace is not liable for any information the Client reveals during screen-sharing.

NO PASSWORD HANDLING

Outspace does not type, store, save, or record passwords, authentication codes, or private information.

  • All passwords and sensitive entries will be typed only by the Client.

  • Outspace is not responsible for lost, forgotten, or mis-entered passwords.

NO DEVICE CONTROL

Outspace will not take remote control of the Client’s device.
All actions are performed solely by the Client, and Outspace provides verbal or visual guidance only.

SESSION RECORDING CONSENT

Sessions will be recorded for:

  • Documentation

  • Accuracy

  • Liability protection

Recordings will remain confidential and will not be publicly shared.
A copy may be provided to the Client upon request.

No GUARANTEE OF PREVENTION

digital security cannot guarantee:

  • Protection from future hacks, scams, or breaches

  • Prevention of identity theft

  • Full account security

Outspace provides education and guidance, not guaranteed or ongoing protection.

SERVICE LIMITATIONS

Outspace does NOT:

  • Offer legal, financial, insurance, or forensic advice

  • Investigate cybercrimes

  • Communicate with banks, platforms, or third-party companies

  • Recover stolen accounts, funds, or identities

  • Perform device repair or malware removal

All services are educational, advisory, and guidance-based.

TIME LIMITS & COMPLETION

  • Each session has a fixed duration as specified at booking

  • Completion depends on the Client’s pace, preparedness, and access

  • Additional accounts, time, or services require additional fees

  • Outspace is not responsible for incomplete tasks due to client pacing, delays, or technology issues

CLIENT RESPONSIBILITY

  • Provide accurate information

  • Follow instructions

  • Have a stable internet connection

  • Ensure their device is charged and updated

  • Secure their own recovery keys, codes, and passwords after the session

Outspace is not responsible for device errors, connectivity issues, or account access problems.

CONFIDENTIALITY

Outspace agrees to:

  • Keep sessions private

  • Never store or sell sensitive client information

  • Maintain confidentiality of all discussions

The Client agrees to maintain professionalism and respect during the session.

CANCELLATION & REFUND POLICY

  • Cancellations or rescheduling must be made 24 hours before the session for a full refund.

  • Emergency exceptions may be considered with verification.

  • No refunds are provided for no-shows or late cancellations.

  • Late arrivals do not extend session time; additional time requires additional payment.

LIABILITY RELEASE

Outspace is not liable for any of the follow and not limited to:

  • Future hacks, breaches, or scams

  • Information exposed during screen-sharing

  • Identity theft or financial loss

  • Account lockouts or password issues

  • Actions taken before, during, or after guidance

  • Third-party services or platforms the Client chooses to use

You are fully responsibility for your own digital security decisions.